We hear phrases such as: "customer service", "customer experience" and "customer care". Aren't they the same thing? Companies that put the customer at the heart of their business and create a strong customer experience are more profitable than their competitors.
86% of customers are willing to spend more on products and services for a great customer experience. And, companies who take the time to think through and document the customer experience they create see a 54% greater return on their marketing investment.
What kind of customer experience do you create?
You will learn:
The difference between customer service, customer care, and customer experience.
The look and feel of great customer service.
How to design a powerful customer experience that generates revenue.
Who attends Straight Talk to Success? Attendees are courageous leaders who want to grow their business. They seek real-life guidance and tools and look to other business owners for honest insights and experiences. They are curious about and committed to their development and want to position themselves, their teams, and their business for greater success. They like to collaborate with other professionals who are also invested, active members of the community. And, they leave workshops with an action they can take immediately to create a positive impact across their business and team.
Why should I attend Straight Talk to Success? If gaining access to business and leadership strategies, hands-on tools, community connections, and resources is important to you, register now. You'll walk away with strategies and tactics that will support the growth of your business and allow you to better navigate uncertainty and change with greater confidence.