• Member Services Representative

    Tim Lopez Agency - American Family Insurance
    Job Description
    Join Our Team as a Member Services Representative!
     
    Are you passionate about helping others and making a difference every day? At The Tim Lopez Agency, we’re more than just insurance—we’re a team that cares about our customers, our community, and each other.
     
    Why You’ll Love Working With Us:
     
    • Comprehensive Benefits: 100% employer-paid health, dental, and vision insurance—your well-being matters to us!
    • Bilingual Bonus: Earn extra for your Spanish language skills.
    • Competitive Pay: Enjoy a strong hourly rate, plus commission and bonuses for your achievements.
    • Paid Training & Growth: We invest in your success from day one, with ongoing training and clear paths for advancement.
    • Work-Life Balance: Generous paid time off, paid holidays, and flexible scheduling options.
    • Team Spirit: Quarterly team-building activities, recognition programs, and a supportive, inclusive culture.
    • Community Impact: Be part of an agency that gives back and values your contributions.
    What You’ll Do:
     
    • Deliver outstanding, personalized service to every customer—building trust and lasting relationships.
    • Respond to inquiries about coverage, billing, claims, and products, using your expertise and our proven processes.
    • Help customers navigate their insurance needs, including policy changes and claims support.
    • Collaborate with sales specialists to identify opportunities for customers and help them protect what matters most.
    • Schedule appointments and coordinate with agency staff to ensure seamless service.
    Who You Are:
     
    • You have a passion for customer service and helping others.
    • You communicate clearly and confidently.
    • You’re comfortable with technology and Microsoft Office.
    • You have basic math skills and attention to detail.
    • You’re eager to learn, grow, and be part of a winning team.
    Ready to start your next chapter with us? Apply today and discover how you can make a difference at The Tim Lopez Agency! 
    Experience Level:
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