Who we are: The Gig Harbor Chamber of Commerce is a dynamic, membership-based 501(c)(6) nonprofit organization dedicated to advancing the interests of the local business community. Since 1980, we’ve supported both emerging and established organizations through valuable resources, strategic advocacy, and regular networking opportunities. Our weekly and monthly educational programs empower members to grow, connect, and thrive in a vibrant business environment.
Our Vision: Advancing Business, Empowering Community
Our Mission: Greater Gig Harbor’s leading advocate for economic vitality business growth and prosperity.
Who we seek: An organized, detail-oriented, personable individual who thrives in a fast-paced, community-focused environment. They serve as the welcoming face of the Chamber and serve as a point of contact for members, visitors and community partners. This position supports the President/CEO through administrative coordination, event and communication assistance, and member engagement initiatives. This person excels in customer service, enjoys interacting with a wide range of people, and is skilled at managing details. With experience in membership organizations, sales support, or nonprofit environments, they bring a proactive approach to member retention and a strong sense of ownership over delivering value to Chamber members and making a tangible impact on the community.
Duties & Responsibilities:
Member Services (Approx. 60%)
Our Vision: Advancing Business, Empowering Community
Our Mission: Greater Gig Harbor’s leading advocate for economic vitality business growth and prosperity.
Who we seek: An organized, detail-oriented, personable individual who thrives in a fast-paced, community-focused environment. They serve as the welcoming face of the Chamber and serve as a point of contact for members, visitors and community partners. This position supports the President/CEO through administrative coordination, event and communication assistance, and member engagement initiatives. This person excels in customer service, enjoys interacting with a wide range of people, and is skilled at managing details. With experience in membership organizations, sales support, or nonprofit environments, they bring a proactive approach to member retention and a strong sense of ownership over delivering value to Chamber members and making a tangible impact on the community.
Duties & Responsibilities:
Member Services (Approx. 60%)
- Serve as the first point of contact for member inquiries, renewals, feedback, and onboarding.
- Manage membership database (e.g., ChamberMaster/GrowthZone), ensuring records, dues, and contact information are current.
- Coordinate new member welcome processes, ribbon cuttings, and business spotlights.
- Prepare and send member and sponsor invoices; follow up on outstanding accounts and assist with collections as needed.
- Implement strategies to retain existing members and welcome new ones through onboarding and engagement programs.
- Track membership trends, prepare monthly reports, and assist in retention and recruitment initiatives.
- Support communication efforts—social media posts, e-newsletters, and website updates related to membership.
- Provide exceptional customer service to members, guests, and community partners.
- Recruit, train, and schedule volunteers to assist with Visitor Center operations and special events in coordination with Events Coordinator.
- Collaborate with the Chamber team to execute membership-related programs that create value and visibility for members.
- Provide regular reports to the President on member activity, retention trends, and volunteer involvement.
- Work closely with marketing staff to ensure accurate promotion of member events and milestones.
- Provide support to the Ambassador Committee as needed.
- Answer telephones and route calls when volunteer/receptionist is not available.
- Greet visitors and responds to inquiries about the Chamber, City and Community.
- Prepare Joins & Drops reports for President and the Board.
- Other duties as assigned.
- Provide administrative support to the President/CEO, including calendar management, correspondence, scheduling, and meeting preparation.
- Assist with board packet preparation, meeting minutes, and coordination of Board of Directors and committee meetings.
- Work closely with bookkeeper on accounts payables and financial statement activities.
- Manage office operations including supplies, mail, phones, and filing systems.
- Support Chamber advocacy, tourism, and special projects through research and follow-up as requested.
- Assist in maintaining organized digital and physical files in compliance with Chamber policies.
- Serve as backup support for event registration, accounting tasks, or visitor information center operations as needed.
- Customer Focus: Builds strong relationships and delivers member-first service.
- Organization & Prioritization: Balances multiple projects and deadlines effectively, while working independently and collaboratively in a small office environment.
- Communication: Represents the Chamber professionally in person, in writing, and online.
- Confidentiality: Maintains discretion in handling sensitive information.
- Adaptability: Responds positively to evolving Chamber priorities and community needs where frequent interruptions are the norm.
- Full-Time, 35hr/week, non-exempt. Monday – Friday with occasional weekends and evenings. $25/hour
- Paid time off (vacation, sick leave, holidays)
- President/CEO
How to apply:
- Email cover letter and resume to Miriam Battson at mbattson@gigharborchamber.com.
