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Take your time. Our great views are always on display.
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Greetings! Whether moving business or family, here’s the stuff you want to know.
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Greetings! Whether moving business or family, here’s the stuff you want to know.
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We’ve pulled community and Chamber events together for everyone.
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By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

Accomplishments & Contributions

  • Go Gig Harbor

    We launched 2 mobile apps! One for our members and one for the community, Go Gig Harbor.
  • West Sound Alliance

    We're part of the WSA! A collaboration of stakeholders to obtain transportation funds for the Kitsap Peninsula.
  • Santa's Castle at JBLM

    Annually we raise over $2,000 and 300 toys for military families in need.
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What's Hot

  • Blog
  • Upcoming Events
  • Harbor History Museum Hosts World War II Exhibit

    Harbor History Museum is pleased to host “Bomber Boys: Portraits From the Front,” a new traveling exhibition developed by Bering Street Studio. Featuring a series of striking photographs reproduced from a secret stash of World War II images, ephemera, and a diary from 1945, the exhibit highlights the combat, captains, crew, and camp life of the 445th bomb squadron of the 12th Army Air Corps stationed mainly on Corsica and in Italy.

    “This amazing collection was found when my sister and I were cleaning out the hayloft of our horse barn in Gig Harbor, Washington,” says Stephanie Lile, exhibit curator and longtime

    Read More
  • City of Gig Harbor Hosts Open House Today!

     

    OPEN HOUSE -  City's Development Services Process

    Tuesday July 19th, 3:00 pm to 7:00 pm

    Community Rooms A & B 

     

    cityhall We want to hear your thoughts about the city's development services process

    The Open house is a forum for you to let us know how well our development services departments are serving you and to hear your suggestions for any ways we could improve. 

    This is part of an effort the City Council launched this year to add innovative options to the permit process to improve services across the Planning, Public Works, and Building & Fire Safety departments.

    This Open House

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Cinemagig Outdoor Movies in the Park Fri Jul 29 @ 6:00PM -
Gig Harbor Farmers Market Sat Jul 30 @ 9:00AM - 03:00PM
Waterfront Walking Tour Sat Jul 30 @10:00AM -
SUMMER SIZZLE AT BELLESARA Sat Jul 30 @12:00PM - 04:00PM
Summer Sounds at Skansie Park Tue Aug 02 @ 6:30PM -
Public Affairs Forum Thu Aug 04 @ 7:30AM - 08:30AM
Membership Luncheon Thu Aug 04 @11:30AM - 01:00PM
Waterfront Farmers Market Thu Aug 04 @ 3:00PM - 07:00PM
Uptown Summer Concert Thu Aug 04 @ 6:00PM - 08:00PM
Cruise the Narrows Car Show Sat Aug 06 @ 9:00AM - 03:00PM
Olalla Bluegrass Festival Sat Aug 20 @10:00AM -
Board Meeting Tue Aug 23 @ 7:30AM - 09:00AM
Business After Hours Wed Aug 24 @ 5:30PM - 07:00PM
Harbor Hounds Walk the Town Sat Aug 27 @12:00AM