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Take your time. Our great views are always on display.
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Greetings! Whether moving business or family, here’s the stuff you want to know.
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By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

Accomplishments & Contributions

  • Go Gig Harbor

    We launched 2 mobile apps! One for our members and one for the community, Go Gig Harbor.
  • West Sound Alliance

    We're part of the WSA! A collaboration of stakeholders to obtain transportation funds for the Kitsap Peninsula.
  • Santa's Castle at JBLM

    Annually we raise over $2,000 and 300 toys for military families in need.
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What's Hot

  • Blog
  • Upcoming Events
  • The Maritime Gig Never Gets Old

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    The Gig Harbor Chamber is shaking things up this year.

    The Maritime Gig Festival is back, promising beloved family traditions and new business opportunities and things to do, making the annual community event a much anticipated summer season kickoff.

    What draws thousands of people to the area’s largest annual summer festival and is named after a small boat that holds only a handful of rowers? The upcoming Maritime Gig Festival, of course, soon to tie up again in Gig Harbor through the weekend of June 4-5.

    One of the things making the “Gig Fest” a great time year after year

    Read More
  • City Dock Improvements: Your Voice is Needed!

    On Monday, April 25, 2016 at 5:00pm the Gig Harbor City Council will hold an Open House to preview the ideas for improving the Jerisich Dock and the Maritime Pier in Gig Harbor followed by the City Council Meeting at 5:30pm. 
     
    The City Council Meeting to follow will include a vote of the Council to Approve or Disapprove the Grant Application the City will use to fund these much needed Recreational Improvements.  This is a very important vote that will allow people wanting to enjoy Gig Harbor's beautiful waterfront amenities, greater access to our waters and shore attractions.
     
    Read More
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Gig Harbor Farmers Market Sat Apr 30 @ 9:00AM - 03:00PM
Arbor Day at Gig Harbor Civic Center Sat Apr 30 @11:00AM - 01:00PM
Our Town: Japan [Adult Program] Sat Apr 30 @ 1:00PM - 02:00PM
BizEd Workshop: Intermediate iOS Tue May 03 @ 4:00PM - 06:00PM
Ribbon Cutting: JDH Events Wed May 04 @ 1:00PM - 04:00PM
Public Affairs Forum Thu May 05 @ 7:30AM - 08:30AM
Membership Luncheon Thu May 05 @11:30AM - 01:00PM
Our Town: Norway [Adult Program] Thu May 12 @ 1:00PM - 02:00PM
Thursday Night Out in Downtown Gig Harbor Thu May 12 @ 5:00PM - 08:00PM
Gig Harbor Beer Festival Sat May 14 @12:00PM - 05:00PM
Young Professionals Lunch Wed May 18 @ 1:00PM - 02:30PM
Anchored in Ethics Fri May 20 @ 9:30AM - 01:30PM
Board Meeting Tue May 24 @ 7:30AM - 09:00AM
Business After Hours Wed May 25 @ 5:30PM - 07:00PM
Street Scramble Sat May 28 @ 8:30AM - 02:00PM