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Greetings! Whether moving business or family, here’s the stuff you want to know.
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We’ve pulled community and Chamber events together for everyone.
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Folks are talking and things are happening! Here’s where you get up to date.
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Folks are talking and things are happening! Here’s where you get up to date.
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By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

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  • The Harbor History Museum’s Light Up the Night

    Gig Harbor – Light Up the Night– Join the Harbor History Museum for a festive family night highlighting the Scandinavian holiday, St. Lucia, the “Bringer of the Light”. This program provides guests new opportunities to learn about historical Scandinavian influence in Gig Harbor and the surrounding area. Guests will experience the sights, sounds, and tastes of Scandinavian culture while participating in Read More
  • Yes Gig Harbor… there is holiday magic on the Waterfront!

    Candlelight Christmas, Hayrides with Santa, Men Shopping & Snow among the highlights Gig Harbor, WA – November 20, 2014 - The Gig Harbor Downtown Waterfront Alliance invites you to add a little magic to your holidays this December. Special activities will be happening on the Downtown Waterfront every weekend for Gig Harbor residents to enjoy that bring to mind the warm feeling Read More
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WinterFest Fri Nov 28 @12:00AM
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BizEd Class - Human Resources Wed Dec 03 @ 4:00PM - 06:00PM
Public Affairs Forum Thu Dec 04 @ 7:30AM - 08:30AM
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Burley Bazaar Sat Dec 06 @ 9:00AM - 04:00PM
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Lighted Boat Parade Sat Dec 06 @ 5:00PM -
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Candlelight Christmas in the Harbor Fri Dec 12 @12:00AM
Candlelight Christmas in the Harbor Sat Dec 13 @12:00AM

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  1. Login to the Chamber Community Site with your username or e-mail and password.
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