• 1
  • 2
  • 3
  • 4
  • 5
vISIT2
Take your time. Our great views are always on display.
Plan or enhance your visit.
Take your time. Our great views are always on display.
Plan or enhance your visit.
Live2
Greetings! Whether moving business or family, here’s the stuff you want to know.
Get packing here
Greetings! Whether moving business or family, here’s the stuff you want to know.
Get packing here
BusinessMembers2
Learn the value of membership or enter the member’s club room.
Check us out or check in
Learn the value of membership or enter the member’s club room.
Check us out or check in
CommunityCalendar2
We’ve pulled community and Chamber events together for everyone.
Browse or post events
We’ve pulled community and Chamber events together for everyone.
Browse or post events

By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

Accomplishments & Contributions

  • Go Gig Harbor

    We launched 2 mobile apps! One for our members and one for the community, Go Gig Harbor.
  • West Sound Alliance

    We're part of the WSA! A collaboration of stakeholders to obtain transportation funds for the Kitsap Peninsula.
  • Santa's Castle at JBLM

    Annually we raise over $2,000 and 300 toys for military families in need.
  • 1
  • 2

What's Hot

  • Blog
  • Upcoming Events
  • Communities In Schools of Peninsula Needs More Helping Hands

    Do you have an hour a week to help a child build a brighter future? Communities In Schools of Peninsula (CISP) is looking for caring adults and high school students to become volunteer mentors for the 2016-2017 academic school year. CISP supports K-12 students with reading and math programs in nine Gig Harbor and Key Peninsula schools. CISP does whatever it takes to help kids stay in school and succeed in life. CISP staff work directly inside schools, and are able to connect students and families to basic and critical educational and community-based resources, tailored to each child’s specific needs. Mentor

    Read More
  • Brett Needs Your Support!

    We would like to have some Gig Harbor Locals attend the event to show support for Brett! Join us NOVEMBER 17 at 530p....edg3 FUND Live 2016

    Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
TideFest Fine Arts & Crafts Sat Dec 03 @12:00AM
Holiday Tree Lighting Sat Dec 03 @ 5:00AM -
TideFest Fine Arts & Crafts Sun Dec 04 @12:00AM
Peter and the Wolf featuring Christophe Chagnard and Sean MacLean Sun Dec 04 @ 4:00PM - 05:00PM
Community Blood Drive at Gig Harbor Albertsons Mon Dec 05 @ 1:00PM - 06:00PM
Public Affairs Forum Thu Dec 08 @ 7:30AM - 08:30AM
Candlelight Christmas in the Harbor Fri Dec 09 @12:00AM
Candlelight Christmas in the Harbor Sat Dec 10 @12:00AM
Uptown Carols Sat Dec 10 @10:00AM - 12:00PM
The Polar Express at Galaxy Uptown Sat Dec 10 @10:00AM - 06:00PM
Lighted Boat Parade Sat Dec 10 @ 5:00PM -
Candlelight Christmas in the Harbor Sun Dec 11 @12:00AM
The Polar Express at Galaxy Uptown Sun Dec 11 @10:00AM - 06:00PM
Holiday Gathering and Volunteer Appreciation Thu Dec 15 @ 5:00PM - 08:00PM