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Greetings! Whether moving business or family, here’s the stuff you want to know.
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By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

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  • RENOWNED CLASSICAL MUSICIANS AND RADIO ANNOUNCER TO PERFORM AT HISTORY MUSEUM

    static1.squarespace From the snow-covered birch forests of Russia all the way to the waterfront of Gig Harbor, Harbor History Museum is delighted to announce upcoming performances of the beloved Russian children's tale and symphony, Peter and the Wolf , by composer, Sergei Prokofiev, on Saturday, February 20th, 2016.

    Peter and the Wolf tells the story of a young boy living deep in the woods with his grandfather and a bevy of animal companions. Although Peter and his friends want to go exploring the nearby meadows, Peter’s cautious grandfather warns him to stay within the garden gates—a terrible wolf is at large! But

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  • Be aware of scams targeting utility consumers

    PSE VerHiRest

    PSE customer alert:

    Be aware of scams targeting utility consumers

    Puget Sound Energy reminds you to be aware of scammers and con artists who target utility consumers across the country posing as utility representatives and demanding immediate payment of an “overdue” bill to avoid disconnection of your energy service.

    Recent scams include:

    • Scammers going door-to-door offering to restore power for a fee, or asking if your power is out. This is NOT something PSE workers would do.
    • Phone calls using “spoofing technology” that displays Puget Sound Energy’s name and phone number when they call to threaten disconnection of service—usually within
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Public Affairs Forum Thu Feb 11 @ 7:30AM - 08:30AM
Thursday Night Out in Downtown Gig Harbor Thu Feb 11 @ 5:00PM - 08:00PM
Winter Sip & Stroll Sat Feb 13 @ 1:00PM - 05:00PM
Young Professionals Lunch Wed Feb 17 @ 1:00PM - 02:30PM
AUSA - Join the Army's Professional Network Wed Feb 17 @ 5:30PM - 07:30PM
BizEd: Creative Empowerment Wed Feb 17 @ 6:00PM - 08:00PM
Empty Bowls Sat Feb 20 @11:00AM - 03:00PM
Board Meeting Tue Feb 23 @ 7:30AM - 09:00AM
BizEd: Harness The Power of Social Media Tue Feb 23 @ 6:00PM - 08:00PM
Business After Hours Wed Feb 24 @ 5:30PM - 07:00PM
BizEd: Creative Empowerment Wed Feb 24 @ 6:00PM - 08:00PM
Chamber Day in Olympia Thu Feb 25 @ 8:30AM - 04:00PM
BizEd: Creative Empowerment Wed Mar 02 @ 6:00PM - 08:00PM
Membership Luncheon Thu Mar 03 @11:30AM - 01:00PM
BizEd: Creative Empowerment Wed Mar 09 @ 6:00PM - 08:00PM

Facebook Login Facebook Login: To make the login process easier we have a Facebook login button:

  1. Login to the Chamber Community Site with your username or e-mail and password.
  2. Next to your login profile image you will see the Facebook icon.
  3. Click on it to authorize the link between your accounts (once off).
  4. Next time you visit the Chamber Community Site all you need to do is click on the Facebook icon in the login panel and you're in.