• 1
  • 2
  • 3
  • 4
  • 5
Relocation4
Greetings! Whether moving business or family, here’s the stuff you want to know.
Get packing here
Greetings! Whether moving business or family, here’s the stuff you want to know.
Get packing here
Business1
Learn the value of membership or enter the member’s club room.
Check us out or check in
Learn the value of membership or enter the member’s club room.
Check us out or check in
Calendar1
We’ve pulled community and Chamber events together for everyone.
Browse or post events
We’ve pulled community and Chamber events together for everyone.
Browse or post events
Blog2
Folks are talking and things are happening! Here’s where you get up to date.
Stay informed or share
Folks are talking and things are happening! Here’s where you get up to date.
Stay informed or share

Google+

By. Mai Overton

Who needs customer service anyway?

In a tight economy, customer service tends to be the first thing that goes by the wayside but that's exactly what shouldn't happen in good business. Delivering an exceptional experience is absolutely crucial in any economy, but perhaps even more critical a depressed economy. How can you achieve this goal in 2012? One smart and less expensive way to do this is to hire a mid-senior level social media representative.

Companies seeking economical ways to win customers should also consider refining their customer outreach strategies by hiring social media specialists. L.L. Bean, the Freeport, Maine-based company best known for its sturdy snow boots, recently assembled a 10-member team to interact with customers on Facebook, Twitter and product review websites. Their focus is to answer questions, respond to complaints, alert shoppers to new products and reinforce the brand's message.

Of course, starting a social media team from scratch isn't exactly cheap, but compared to running focus groups and conducting surveys, it's a reasonable customer service expenditure. "Monitoring social media passively -- listening in to what people are saying about you -- and then taking proactive actions when needed is a good idea," notes Wharton's Fader. "It's a big step to go there, but once you're there, it's very low cost."*

CLICK HERE for the full article

What's Hot

  • Blog
  • Upcoming Events
  • Chamber Announces 2015 Maritime Gig Entertainment

    Gig Harbor, WA - May 18, 2015 - The Gig Harbor Chamber of Commerceis pleased to announce a wide variety of entertainment options at the Gig this year, including headliners Wally & The Beaves, Radio 80 and Gig Harbor's legendary band The Shy Boys. The Maritime Gig Festival takes place on Saturday and Sunday, June 6 & 7. All performances are free and take place at Skansie Brothers Park. Born out of a mutual love of the music and pop culture from the 50’s and 60’s, Wally & The Beaves formed in the spring of 2011 by six of the most respected Read More
  • The new Waterfront Farmers Market debuts June 4th

    Gig Harbor, WA – May 18th, 2015 – Soon visitors and residents will have another option for fresh foods in downtown Gig Harbor. The new Waterfront Farmers Market will open for business on Thursday, June 4th at Skansie Brothers Park on Gig Harbor's beautiful downtown waterfront. The market will run weekly through September 24th. Hours of the new market will be 3pm – 7pm. The Waterfront Farmers Market will be a community-based, open-air market with a mission to create a vibrant forum that connects citizens and food producers in a mutually beneficial economic and cultural exchange. The vision will be to return the Read More
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
Street Scramble Sat May 23 @12:00AM
Free Group Workouts Sat May 23 @ 9:00AM -
Cabalo Ridge - Grand Opening Tue May 26 @10:00AM - 04:00PM
Growing Your Business In Gig Harbor - A Roundtable Discussion Tue May 26 @ 5:30PM - 07:00PM
Business After Hours Wed May 27 @ 5:30PM - 07:00PM
Public Affairs Forum Thu May 28 @ 7:30AM - 08:30AM
BizEd Workshop Mon Jun 01 @ 6:00PM - 08:00PM
Membership Luncheon Thu Jun 04 @11:30AM - 01:00PM
Waterfront Farmers Market Thu Jun 04 @ 3:00PM - 07:00PM
Maritime Gig Festival Sat Jun 06 @ 8:30AM - 04:00PM
Gig Harbor Arts Center Alliance Fundraising Auction Sat Jun 06 @ 6:00PM -
Maritime Gig Festival Sun Jun 07 @ 8:30AM - 04:00PM
Notorious Networking Night Tue Jun 09 @ 5:30PM - 07:00PM
Thursday Night Out in Downtown Gig Harbor Thu Jun 11 @ 5:00PM - 08:00PM
NATIONAL MARINA DAY Sat Jun 13 @ 9:00AM - 01:00PM

Quick Menu

  • JOIN +

    Join the Gig Harbor Chamber of Commerce Read More
  • Chamber University +

    The Chamber University in partnership with SCORE Read More
  • 2015 US Open +

    2015 US Open at Chambers Bay Golf Course Read More
  • 1
           | 

Facebook Login Facebook Login: To make the login process easier we have a Facebook login button:

  1. Login to the Chamber Community Site with your username or e-mail and password.
  2. Next to your login profile image you will see the Facebook icon.
  3. Click on it to authorize the link between your accounts (once off).
  4. Next time you visit the Chamber Community Site all you need to do is click on the Facebook icon in the login panel and you're in.