Click here to Join
Or sign in with a social media account below.


By Jeff Mowatt

Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others.

A masseuse working in a resort spa will have more pleasant customers than a lost luggage agent at a busy airport.  If your customers are sitting in a chair at your hair salon, they’re likely to be more relaxed than if they were sitting in an examination chair in a dental office.  
That’s why so many customer service training programs fall short of desired results.  Over the last decade there’s been a dearth of frontline training that focuses on enhancing customer experience. The premise is that we are now in the experience economy. 

by

The Customer Experience Series is supported by Webtrends, providing the unified, customer intelligence to deliver real time relevance in every marketing campaign, every digital channel. Learn how.